Subscription Policy

An active Kissora.ai Premium subscription removes the free chat-message limit and unlocks paid media and character-creation features for the billing period attached to the plan.

Plan details, pricing, and billing frequency are shown during checkout before you confirm the purchase.

Some offers can start with an introductory weekly or discounted billing period and then continue on the renewal cadence shown at checkout.

Subscriptions renew automatically at the end of the current billing period unless they are canceled before the next renewal date.

By completing checkout, you authorize Kissora.ai and its payment provider to charge the payment method on file for future renewals based on the plan you selected.

Premium access and Energy are separate. Photos, short videos, character creation, and other marked actions use the Energy amount shown before or alongside the action. Energy packs are one-time purchases available to active subscribers and do not change the subscription renewal date.

A subscription does not add Energy at renewal unless a specific offer expressly says so before checkout. The product displays your current balance and records Energy activity in your account ledger.

You can cancel at any time:

• Contact support: write to [email protected] before the next billing date.
• Self-serve: if you prefer, Settings → Subscription also links to the Stripe customer portal, where you can cancel yourself.

Either path stops future renewals. It does not retroactively cancel charges that have already been processed for the current billing period.

Access remains active through the paid billing period unless the subscription is revoked for fraud, abuse, or a payment issue that prevents the subscription from being maintained.

If a renewal payment fails, Kissora.ai may retry the charge through Stripe and suspend access if the subscription is not brought back into good standing.

Subscription charges are covered by a 14-day money-back guarantee: contact [email protected] from the email tied to the purchase within 14 days of the charge and it is refunded to the original payment method. Energy-pack purchases are covered by the same 14-day window while the purchased Energy is unspent. Refunds required by applicable law are honoured regardless of the window.

Generated-media requests have a separate Energy settlement. A request refused before processing is not charged. If a confirmed service failure is marked as refunded, the relevant Energy is returned. A Content Policy rejection may retain Energy where the product discloses that outcome. The final status card and Energy ledger are the source of truth for a particular request.

If you need help with billing, cancellation timing, or subscription access, contact [email protected] using the email tied to your purchase whenever possible.